Leadership is a skill for any role—not just managers. Master how to become a more successful leader, enhance communication, make more streamlined decisions, resolve any issues more effectively and nurture a team.

Any Managers who want to improve their leadership style and skills, and excel in this area.

Develop the key attributes necessary for your role, self-development, team development, strategic thinking and acting, ethical practice and civic-mindedness as well as innovation.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

Elementary Programme Duration is 2 half days.

Intermediate Programme Duration is 4 half days.

Modules will include the below topics:
– Concepts of Leadership and how it is differs from Management
– Exercise: Understand your Leadership style
– Essential elements of good quality communication
– The Leader’s Values, Personality, Disposition and Thinking process
– Asking good questions Active Listening & Empathy
– Inclusion, Involvement, Participation and the power of the Team
– Problem Solving and simplifying Complex subject matter
– Creativity, Innovation and Strategic Thinking
– Concepts of the Inspirational & respected Leader
– The ability to inspire and convince others.
– Building the Organisation Culture and Workplace Environment

Other topics may be added to the Intermediate Programme as may be appropriate to each client or group:
– Dr Covey’s 7 Habits of Effective Leaders
– Leadership Traits: Flexibility, Integrity, Ability to delegate, Vision, Communication, Self-awareness, Gratitude, Learning agility, Influence and Empathy.
– Developing others / Coaching & Mentoring
– Leading Change, Innovation & Transformation
– Corporate Governance & Business Ethics
– Strategic Financial Management
– Leading in a Digital Age

Optimum Results offer two levels of Essentials of Employment Law training programmes.

Programme A: 2 X Half Days for Supervisors and Line Mangers “Essential elements of Employment Law”

Programme B: 4 X Half Days for Business Managers “Good HR Practices and Essential Elements of Employment Law”

Depending on your organisation, and seniority of staff member attending, we can decide which option is best suited, and further adapt it to suit your business needs.

As there are two different levels to this programme, it is suitable to Supervisors/Line Managers or Business Managers. 

We also cater for Managers at a higher or lower level, chat to us today about the elements that are most important for your team to learn.

This course ensures that any employee at any level can enhance their knowledge of employment law and HR issues to adequately deal with any issues that might arise on a day-to-day basis.

This course can be delivered through online sessions or on-site depending on your requirements. 

The training programme consists of a series of 2 or 4 half day sessions.

These can also be delivered in an intensive workshop of 1 or 2 days if required.

All our courses begin with a consultation to identify what your key challenges are, and a programme is designed to specifically meet this. 

The areas we typically cover in Essential Elements of Employment Law are:

• Important elements of Employment Law

• Recruitment & Selection

• Terms of Employment

• Leave Entitlements*

• Payment of Wages

• Data Protection*

• Employment Equality*

• Health, Safety and wellbeing*

• Performance Management*

• Discipline & Grievance

• Termination of Employment

• Working from Home

• Duty of care and special circumstances

Our Mentoring sessions are bespoke to your individual needs. Typically we ask for a written brief/email on your challenges beforehand, so we can prepare for our sessions. 

One sessions normally lasts approximately 1.5 hours but this is dependent on your requirements and a shorter/longer/follow-up session may be required.

We choose our Trainer who is most experienced in your area of need, or alternatively, if you have experience with any of our Trainers, you can choose who you would prefer to deal with.

Any staff member at any level of the organisation can take part in mentoring sessions.  As each session is completely bespoke to individual requirements, it can be tailored to suit seniority levels, job roles, and also personality traits.

Learning objectives are clearly outlined at the start of each mentoring session. At the end of each mentoring session, you should have met your learning objectives, and have a clear plan/path to progress from here.

Mentoring sessions can be delivered in a variety of methods, depending on what is the most appropriate for the business:

• Online Delivery – through Zoom, Teams, Skype, Google Meet or equivalent.
• Face-to-Face – sessions can be delivered on-site if appropriate. 
• Phone – mentoring sessions can be delivered over the phone also.

One mentoring session is typically 1.5 hours long. 

Flexibility is given to more complex issues, chat to us today to create your bespoke package.

Our team of Expert Trainers can deliver mentoring sessions in a number of areas, and at different seniority levels. The areas we cover are extensive and range from:

1. Business Strategy, Growth and Development

2. Management and Leadership Skills

3. People Management and Development (HRD)

4. General Business Skills

5. Financial Awareness and Planning

6. Personal Development / Managing Self

7. Sales, Marketing, eCommerce and Customer Care

8. Health & Safety / Compliance

9. Cyber Security

10. Operations and Efficiency

If your area of requirement is not listed above, please chat to us today – info@optimumresults.ie

Aimed at members of management, supervisors and team leaders, this course provides the skills, abilities, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Owners, Managers, Supervisors, Team Leaders and Senior members of businesses of any size in any sector who wish to learn the best way to manage conflict in the workplace.

The objective of this course is to  strengthen the learning, understanding and business outcomes, including effectiveness or performance in an organizational setting.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:
1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

This 3 X Half Day, Online ‘Interactive Webinar Workshop’ programme is a sample of the Conflict Resolution and Conflict Management training programmes delivered by Optimum Results. Having consulted with the client, additional elements may be required to address specific issues or challenges.

Module 1:

– Discussion / Exploration to ensure understanding of Training Needs and Programme Objectives (Including examples of work-related challenges and new skills required)

The 5 step ‘Thomas-Kilmann Model’ for Conflict Resolution:

1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating

– The benefits and outcomes of correct management of conflict
– Workbook / Notes for next session

Module 2:

– Exploration of Peoples behaviour & attitudes (Thomas- Kilmann)
– Keeping the process positive & constructive
– The Rules “Interest-Based Relational (IBR) Approach”.
– Make sure that good relationships are the priority
– Keep people and problems separate
– Pay attention to the interests that are being presented
– Listen first; talk second
– Set out and Agree the “Facts”
– Explore options together
– Discussion / Exploration of relevance and context.
– Workbook / Notes for next session

Module 3:

– Discussion / Exploration: ‘Managing Self’
– Dealing with Stress / Where we have control
– Aligning the thinking and emotional brain for best performance
– Building clarity around the situation
– Key skills required when having a difficult conversation
– 7 Red Flags in conversation
– 7 Green Flags in conversation
– Workbook / Notes for next session
– Implementation of Learning / Next Steps

The Strategic Business Planning Programme is a long established, highly successful
competencies development programme for Managers / Directors of businesses of all size, across all sectors.

Owners and Manager of businesses of any size in any sector who wish to develop a Strategic Growth Plan to optimise the performance of their business over the next three years.

The programme commences with an assessment of current business performance and the business potential for growth & profitability.

Seven full day workshops address the broad range of management competencies required to complete and implement a detailed Strategic Business Plan.
Eight structured and client specific mentoring sessions assist and facilitate the development of the Strategic Business Plan.
The Strategic Growth Plan becomes the centre focus of management, allows for ongoing flexibility and places a strong emphasis on implementation and measurable results.
Participants who complete the programme will be awarded an “”Advanced Certificate in Management Practice”.

The Strategic Business Planning Programme is a long established, highly successful
competencies development programme for Managers / Directors of businesses of all size,
across all sectors. The programme is classified by the EU’s Training Foundation (ETF) as
“International Best Practice”. Using a proven combination of group workshops and one-to-one
mentoring, the programme facilitates participants to develop a strategic plan to optimise the
performance of their business over the next three years.
The programme commences with an assessment of current business performance and the
business potential for growth & profitability.
Seven full day workshops address the broad range of management competencies required
to complete and implement a detailed Strategic Business Plan.
Eight structured and client specific mentoring sessions assist and facilitate the
development of the Strategic Business Plan.
The Strategic Growth Plan becomes the centre focus of management, allows for ongoing
flexibility and places a strong emphasis on implementation and measurable results.
Participants who complete the programme will be awarded an “Advanced Certificate in Management Practice”.
Overview
The Programme
Training Modules
Session 1: Strategic Planning
Defining Status Quo
Effective Business Planning
The Holistic Business Model
Assessing Strategic Options
Session 2: Managing Self
The Fist Key to effective management
Managing Time and Stress
Communication and Clarity
Personal Development
Session 3: Developing growth Strategy
Reviewing Growth Options & Resources
Understanding Growth Risk
Monitoring & Managing Growth
Developing an Action Plan
Session 4: Leading and Managing People
Leadership vs Management
Consistency, Credibility, Trust and Respect
Monitoring & Managing People Performance
Key elements of Labour Law
Building the workplace environment
Session 5: Managing Quality and
Operations
Defining Quality and Standards
Managing Supplies
Revising Systems & Procedures
Productivity & Continual Improvement
Session 6: Finance for Non-Financial
Managers
Understanding the Finance and Funds
Reading Financial Reports
Costing and Pricing
Setting Financial Targets
Monitors & Controls
Session 7: Marketing, Communications
and Selling
Sales and Marketing Planning
Digital Marketing and Social Media
Monitor and Managing Customer
Relationships
Developing your Value Proposition
A customer Sales Culture

Understanding how to successfully manage remote teams has become an essential management skill. This course is a solution to a common issue which many businesses and staff are tying to overcome. Businesses need to adapt traditional skills and abilities to adjust to the ever changing digital world.

Owners and Manager of businesses of any size in any sector who wish to master the skills in managing a team remotely.

We will establish the core components of remote team management: communication, performance, and culture. We will then focus our attention to exploring the principles of management and types of management systems. Finally, participants will uncover the the essentials of implementation and some tools to help along the way. We aim to provide everyone with a solid understanding of the theory of remote team management, as well as practical experience through discussions and brain storms.

Online or classroom

3 Full Days or 5 Half Days

Modules Covered

Part 1: Review recent and current approach with Directors / Senior Managers:
i. Review ‘people management’ and ‘productivity management’ experience and challenges over the COVID-19 period to date.
ii. Discuss the potential, objectives and plans regarding managing people working remotely over the next year.

Part 2: Consult with / research line managers & staff working remotely:
i. Reflections and experiences of working remotely
ii. Suggestions and preferences as to how the process could be improved for the future.
iii. General thoughts as to Needs, Supports, Equipment, Technology and Facilities

Part 3: Working with HR or appointed senior manager, address / review:
i. Roles, Responsibilities and Job Contracts / Staff Handbook, Policies etc.
ii. Staffing requirements going forward.
iii. Organisation’s supports, technology, chosen communication systems, access to information and relevant individual’s competencies
iv. Information systems, Risk and IP Security / GDPR etc
v. Review ‘blended working’ options (office / home rosters)

Part 4: Formulate the Plan and involve relevant managers: Agree Individual and Teams’ Key Performance Indicators (KPIs) and Work Outputs, Communicating performance monitors and controls, Reporting procedures: Daily, Weekly, Monthly.
Part 5: Delivery of Training: (Interactive Workshop Webinars) for Managers and staff as required (each Webinar Workshop = 90 minutes, delivered in 2 X 45-minute blocks with a break of 10 minutes), content will be agreed but likely to include topics such as:,
i. Coping with change and effectively working from home.
ii. Communication and Clarity, the keys to success.
iii. Agreeing KPIs, Outputs and a Reporting process. Giving & Receiving feedback. Setting / finetuning objectives/ elements of Performance Management (for both parties)
iv. Devising appropriate and effective Monitors and Controls for staff working remotely.
v. Work Planning, Organisation, Facilities, Structure & Discipline / Building in concepts of Team Communication; Colleagues and Comradery.
vi. Quality, Productivity and continual improvement.
Other Specific Skills Training Workshops may be required
Access to the SeamsCloud and other Online Training Modules

Part 6: Mentoring / Facilitation of individuals & teams as required
Test and Review / Finetune and improve

The participants will be provided with the expertise and will be empowered with the new knowledge and skills, to be able to train further batches of people in the organisation.

Senior levels of staff, members of management and entrepreneurs.

On completion of the training participants will:
• Understand competencies and how adults learn.
• Be able to identify training needs for individuals and teams.
• Design appropriate, cost effective and results focused training.
• Understand the concepts of andragogy and deliver effective training.
• Undertake post-training programme review and evaluation.
• Address special training needs and manage reluctant learners.
• Keep appropriate training records for individuals and teams.
• Have a personal programme for personal development and further development.

Classroom/Online

2 Half Days or one full day

The Programme is divided into Six Parts (part six is optional and not included in core fees)

Part One: Registration and Participant Profiling
The first stage is Registration and Participant Profiling. This stage is designed to inform the trainer to deliver relevant and appropriate training content in the most appropriate way (andragogy)

Parts Two to Five: Interactive Workshop Webinars

Usually delivered over two half days, one week apart. The four interactive workshop webinars are each 90 minutes long with a 15-minute break. (Please note that this programme is designed for Supervisors & Line Managers and a longer, more intense, and detailed programme may be appropriate in some circumstances and this can be the subject of a separate proposal)

Day One:
A: Introduction & Discussion / the Job of Training & Developing Adults / Training Needs Analysis (90 minutes)
B: Designing Cost effective, results focused Training / Use of technology in Training (90 minutes)

Day Two:
C: Delivering Effective Training, Training Styles & Tools, Validating Learning (90 minutes)
D: Evaluation & Review of Training Effectiveness / Records / Managing challenging learnings / Personal Development & Continual Improvement (90 minutes)

Part Six: Certificates and Reporting (optional and not included in fees)
The final stage includes the submission and independent assessment of workbooks and validation of learning. A ‘Certificate in Training Practice’ will be issued to participants who satisfy the criterial of the independent assessor and branded with the two logos of M1 Drogheda Skillnet and Human Resource Excellence. A report is also made available to the Programme Manager which will include the following:

• Return of assessed Workbooks
• Overall assessment the effectiveness of this ‘Train the Trainer’ Programme
• Recommendations for continual improvement/additional needs as relevant