Sales and Customer Care for NonSales People
Programme Aim:
Participants will develop the skills and attitudes neccessary to deliver Superior Customer Care and use Selling Skills as a way to increase profits.
Programme Overview:
To enable participants to
- Use Superior Customer Care and effective Selling Skills to increase profits
- Understanf the psychology of buying
- Build Selling Skills that deliver increased profit through selling up and on
- Recognise how staff attitude affects Superior Customer Care, Sales and the Organisations image
- Deliver success through service, standards and sales
- Placing the customer first and maintaing them for life
Programme outline:
- What is Superior Customer Care?
- Traits of a Superior Customer Care Professional
- Complaint handling that leads to success
- Customer; understanding their needs and perceptions of your organisation
- Simple Selling Skills for increased profit
- Coaching each other to deliver superior customer service
- How staff attitude maintenance and winning new customers
- Planning to deliver what the customer needs
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