First Line Management

Programme Aim

This programme is designed to develop the skills and understanding of Front line managers to effectively manage people, activities, information and resources within their organisations

Programme Objectives

• Understand the five key areas of management
• Managing Self, People, Customers, Information and Activites
• Understand process of strategic management thinking
• Analyse your business and set objectives to address key issues
• Understand how powerful an asset people and people development can be.

Programme Overview

Understanding Management

• Understanding Company Structure and the influence of culture on decison making and work methods.
• Impact of changes in the wider world on the organisstion and the manager

Managing Self

• Developing and Organising yourself
• Managers roles and responsibilites

Managing People

• Managing teams
• Developing, motivating and maintaining discipline
• Techniques for Effective Delegation
• Developing and managing High Performance Teams

Managing Customers

• Identifying internal / external customer expectations
• Increasing efficiency
• Examining outputs and quality

Managing Information

• Probelm Solving and Decision Making - effective approaches
• Recording storing and retrieving information
• Effective Communication - informing, persuading, influencing

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