Communication and Assertiveness Skills

Programme Aim
To develop the assertiveness and communication skills of participants so that they have greater confidence and power in their delivery.

Programme Overview

• To have participants understand the advantages of assertive behaviour
• To enable participants to take steps towards assertiveness
• To enable participants to be effective communicators
• To have particpants understand how to say 'no'
• To enable participants to deal with difficult and aggressive behaviour

Programme Outline

• Purpose of assertive behaviour
• Advantages to assertive behaviour
• Be an effective communicator
• Steps to assertiveness
• Passive, assertive and aggressive behaviour
• Dealing with difficult and aggressive behaviour
• How to say 'no'
  

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