The managing director of one of Ireland’s most successful Companies once told me “our business fundamentally changed for the better when we started employing ‘no problem’ people” By this she didn’t mean, people who had no problems, she meant people that when she or a customer asked them to do something they replied “NO PROBLEM”.
In an interview published in the New York Times on August 6th 2011, Alan Trefler, the founder and chief executive of Pegasystems, says that his first job was in the family Antiques business and sometimes “Dad would give me interesting assignments that would involve trying to coordinate people, all of whom were older and more experienced than I was. But I didn’t really have the authority, and I really didn’t have the right level of experience, but I had a lot of enthusiasm. So I found that with the right level of enthusiasm, you could actually get folks to follow your lead or, better yet, do some things themselves that they knew how to do better than you, even without having to push them”.
What got you here wont get you there
I’m a great believer in luck, and i find the harder i work, the more i have of it
People with negative attitudes brighten the whole room
when they leave
“There is only one boss – The customer!
And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
t. +353 42 93 33033
f. +353 42 93 33233
Optimum Results Ltd
The Business Centre
Blackthorn Business Park